Overview
Join our dynamic automotive team as a passionate and energetic Automotive Service Advisor! In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless and positive experience from start to finish. Your mechanical knowledge and customer service skills will drive customer satisfaction, foster trust, and promote repeat business. This is an exciting opportunity for someone who thrives in a fast-paced environment, loves cars, and enjoys helping people get back on the road confidently.
Responsibilities
- Greet customers warmly, listen carefully to their vehicle concerns, and accurately document their needs.
- Communicate clearly with customers about recommended repairs, services, and costs, ensuring transparency at every step.
- Coordinate with technicians to prioritize repairs and provide realistic timeframes for service completion.
- Upsell additional services or maintenance based on vehicle needs while maintaining integrity and customer trust.
- Handle cash transactions efficiently, process payments accurately, and manage all related documentation.
- Follow up with customers post-service to ensure satisfaction and encourage ongoing maintenance.
- Maintain detailed records of service orders, customer interactions, and sales activities to support smooth operations.
Skills
- Proven dealership experience with a strong understanding of automotive sales and service processes.
- Mechanical knowledge gained through mechanic experience or automotive repair background.
- Excellent customer service skills with the ability to communicate technical information clearly and professionally.
- Ability to upsell services effectively while maintaining honesty and integrity.
- Experience handling cash transactions accurately and managing related paperwork.
- Strong organizational skills to manage multiple customer interactions simultaneously.
- A proactive attitude with a passion for cars and helping customers get back on the road safely.
This role offers an engaging environment where your enthusiasm for automobiles meets your talent for delivering exceptional customer experiences. If you’re ready to accelerate your career in the automotive industry while making a real difference for our customers, we want to hear from you!
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Work Location: In person