Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Business Analyst
Position: Business Analyst
Experience: 3-5 years
Category: Software Development/ Engineering
Shift: Rotational (24/7)
Location: Chennai if not all
Position ID:
Employment Type: Regular
Education Qualification: MBA / Degree with HRM Experience
Position Description:
Business Analysit for US Govt Clients especially on HRM knowledge Benefits and deductions. Client Handling and drive the issues towards resolution and closure.E2E Ownership and Accountability.
Your future duties and responsibilities
Responsibilities:
The member will be required to work with the Client support group to recreate, analyze and resolve client reported issues related to an HRM ERP.
Responsible for driving the resolution of client reported issues through coordination with technical and development teams.
An experience in client support and HRM ERP is necessary
Knowledge of US Gov employee benefits, payroll and payroll accounting management processes would be added advantage.
Complete ownership of client reported tickets until the issue is confirmed as resolved by the client.
Required Qualifications To Be Successful In This Role
Must-Have Skills:
Minimum 3 Years of HRM domain experience in client support / testing / analyzing ERP software products.
Candidate should have graduation minimum MBA HR with experience in HR/Payroll Domain ERP and BTech/BE/BSC in Computer Science/IT
Candidate should have exposure to preparing test scripts and test cases.
Candidate should have knowledge of defect and ticket tracking tools.
Excellent Communication Skills, both written and verbal.
Collaborate effectively with team members, stakeholders and other business functions.
Knowledge of JIRA, Confluence, SQLs, JQLs is an advantage.
HRM ERP knowledge, Excellent communication (both written and spoken), Client support experience, Knowledge of JIRA and confluence
Good-to-Have Skills:
Knowledge of Java, Cobol, SQLs and JQLs, US Gov Payroll, Benefits and Payroll Accounting Processes would be added advantage
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.