ABOUT THE ROLE
Rafay is seeking a hands-on Director of Technical Program Management to lead strategic customer deployments and drive execution across Rafay’s Kubernetes and GPU PaaS platform initiatives. This is a highly visible leadership role responsible for overseeing complex enterprise implementations while remaining deeply engaged in technical delivery, customer architecture discussions, and cross-functional execution.
The ideal candidate combines strong program leadership with deep technical expertise in Kubernetes, cloud infrastructure, GPU/AI workloads, and enterprise platform delivery. This leader will serve as a trusted advisor to customers and internal stakeholders, helping drive successful onboarding, modernization, migration, and adoption initiatives across large-scale enterprise environments.
Unlike a traditional people-management-only director role, this position requires hands-on involvement in technical project execution, customer solutioning, escalation management, and operational leadership.
TOP 3 REQUIRED SKILLS / EXPERIENCE
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Proven leadership managing complex enterprise technical programs and customer-facing implementations in cloud, Kubernetes, AI/ML, or infrastructure environments.
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Deep technical expertise in Kubernetes, GPU workloads, cloud platforms, containers, and modern infrastructure architectures.
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Strong executive communication and stakeholder management skills with the ability to influence customer leadership, engineering teams, and cross-functional partners.
RESPONSIBILITIES
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Lead and oversee strategic customer implementations for Rafay’s Kubernetes and GPU PaaS platform offerings across Australia.
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Serve as the primary technical program leader for large-scale onboarding, migration, modernization, and platform adoption initiatives.
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Drive program execution across multiple concurrent enterprise engagements while maintaining hands-on involvement in technical planning and delivery.
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Partner directly with customer engineering, platform, infrastructure, DevOps, and executive stakeholders to define scope, align priorities, and ensure successful outcomes.
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Lead customer discovery workshops, architecture reviews, technical planning sessions, and implementation governance.
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Collaborate closely with Product, Engineering, Customer Success, Pre-Sales, and Partner teams to align delivery priorities and remove execution blockers.
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Provide technical leadership and guidance around Kubernetes, GPU infrastructure, cloud-native architectures, AI/ML platform deployments, hybrid cloud, and multi-cloud implementations.
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Establish scalable delivery processes, implementation methodologies, operational best practices, and program governance frameworks.
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Own program risk management, escalation handling, dependency tracking, and executive-level communication throughout the delivery lifecycle.
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Drive accountability across internal and external teams to ensure projects are delivered on time, within scope, and aligned with customer expectations.
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Act as a senior escalation point for complex customer issues, deployment challenges, and critical implementation risks.
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Mentor and guide TPMs, solutions architects, and technical delivery resources while helping scale Rafay’s customer delivery organization.
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Maintain hands-on familiarity with supporting technologies and frameworks including Observability, DevSecOps, CI/CD, GitOps, FinOps, GPU orchestration, and cloud infrastructure tooling.
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Contribute to strategic initiatives that improve customer onboarding, operational efficiency, deployment automation, and overall customer experience.
QUALIFICATIONS
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Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
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10+ years of experience in technical program management, technical project management, cloud infrastructure, or enterprise software delivery.
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5+ years leading complex enterprise customer deployments involving Kubernetes, cloud-native technologies, infrastructure modernization, or AI/ML platforms.
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Strong hands-on technical expertise with Kubernetes, containers, cloud platforms (AWS, Azure, GCP), networking, infrastructure, and distributed systems.
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Experience leading cross-functional technical teams in fast-paced startup or high-growth technology environments.
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Strong understanding of enterprise architecture, cloud operations, infrastructure scalability, and modernization initiatives.
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Proven ability to communicate effectively with executives, architects, engineers, and customer stakeholders.
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Experience managing multiple concurrent programs with complex dependencies and executive visibility.
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Preferred certifications include PMP, AWS Solutions Architect, CKA/CKAD, or equivalent cloud/Kubernetes certifications.