Join Harvest Tech Solutions, a leading provider of innovative IT solutions, as an IT Support Technician. We are seeking a talented individual to troubleshoot and resolve technical issues, prepare hardware, maintain computer systems, and administer network environments. If you're passionate about delivering top-notch IT support and thrive in a remote work environment, we want to hear from you.
Responsibilities:
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Provide IT support to remote clients, diagnosing and resolving technical issues promptly and efficiently.
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Document all troubleshooting steps taken to resolve issues, ensuring clear and comprehensive records.
- Prepare and ship computers and other hardware directly to users
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Maintain and optimize computer systems and network environments to ensure maximum performance and reliability.
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Maintain Windows Desktop OS and Windows Server OS
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Perform network administration tasks, including configuration and management of firewalls, switches, and Access Points.
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Administer email systems, ensuring seamless communication channels for clients including Office 365 administration.
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Administer user permissions including AD, Entra ID, SharePoint file permissions.
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Create and maintain clear and organized IT documentation for reference and training purposes.
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Provide weekend on-call support as needed, remaining available to respond to IT issues requiring timely attention outside of the regular Monday–Friday work schedule.
Requirements:
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Proven experience in providing remote IT support, troubleshooting hardware and software issues.
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Strong understanding of network security principles and best practices.
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Experience in email administration, including configuration and maintenance of Office 365 environments.
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Excellent communication skills, both written and verbal.
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Ability to work independently and collaboratively in a remote team environment.
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Detail-oriented with a focus on delivering high-quality solutions.
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Ability to be available for weekend on-call support and respond to IT issues requiring timely attention as needed.
Preferred Qualifications:
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Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA).
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Bachelor’s degree in computer science or equivalent
Job Location: On-site
Job Type: Full-time
Salary commensurate with experience