Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Network Operations & Service Management
Good to have skills : SD Access Operations
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve issues efficiently. The practitioner follows established operational procedures to maintain service stability and quality, ensuring smooth functioning of various technology platforms. Collaboration with different teams and adherence to defined processes are key aspects of daily activities, contributing to a reliable and responsive support environment.
Roles & Responsibilities:
Lead LAN/WLAN current-state assessment and discovery.
Develop and validate LAN/WLAN HLD/LLD.
Design and implement Aruba Switching solutions.
Design and implement Aruba Wireless solutions.
Work with Aruba Central for configuration, monitoring and management.
Support campus LAN/WLAN modernization and technology refresh.
Develop site migration and cutover strategies.
Validate switch, wireless and network configurations.
Support deployment waves and site migrations.
Troubleshoot complex LAN/WLAN issues.
Coordinate with Prisma SD-WAN, NAC/security and infrastructure teams.
Support post-migration validation and stabilization.
Define deployment standards and configuration templates.
Mandatory Skills
Aruba Switching – Mandatory
Aruba Wireless – Mandatory
Aruba Central – Mandatory
Enterprise LAN/WLAN
Routing & Switching
Wireless design and troubleshooting
Network migration
Network deployment
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Operations & Service Management.
- Good To Have Skills: Experience with SD Access Operations.
- Strong knowledge of network infrastructure components and service management frameworks.
- Ability to troubleshoot and resolve complex issues related to network operations and service delivery.
- Familiarity with monitoring tools and incident management systems to ensure timely response and resolution.
- Experience in coordinating with multiple teams to maintain operational efficiency and service quality.
Additional Information:
- The candidate should have minimum 5 years of experience in Network Operations & Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education