Service Delivery - Data Centre Ops
London
Bench IT requires an experienced Service Deliver Manager / Lead , to manage the day-to-day running of a Data Centre environment. The SDM will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands-on knowledge of Data Centre technologies and telecoms cabling infrastructure.
Key Responsibilities
- Leading, managing, and developing a team within a Data Centre environment
- Ensuring service delivery meets contractual and SLA requirements
- Managing projects through the full life cycle
- Applying ITIL processes for service measurement and change management
- Producing financial and operational reports, including trend analysis
- Supporting telecommunications infrastructure cabling and Data Centre technologies
- Building strong relationships with internal stakeholders, suppliers, and industry partners
- Maintaining high standards of governance within a regulated environment
Required Skills & Experience
- Demonstrable experience in staff leadership and people management
- Experience managing projects across the full life cycle
- Proven experience working within a Data Centre environment
- Strong Service Delivery Management experience
- Experience working in banking or other highly regulated environments
- Strong understanding of Data Centre technologies, terminology, and BAU support
- Strong knowledge of ITIL processes, service measurement, and change management
- Experience supporting office and/or data centre environments
- Experience producing financial and operational reports, including analysis
- Experience in delivering services to contractual requirements
- Strong people management, leadership, and team development capability
- Able to manage high workloads and work under pressure
- Extensive experience with telecommunications infrastructure cabling
- Good understanding of industry processes, tools, systems, and partners
- Confident user of Microsoft Office (Word, Excel, PowerPoint) and project tools
- Excellent interpersonal, negotiation, and stakeholder management skills
Desirable
- ITIL certification
- PRINCE2 certification
- BICSi certification
Service Delivery - Data Centre Ops
London