Job Overview
We are seeking a proactive and detail-oriented Collections Administrator to join our dynamic finance team. In this vital role, you will manage the collection of outstanding accounts, ensuring timely payments while maintaining positive client relationships. Your expertise in financial concepts, industry regulations, and customer service will drive efficiency in revenue cycle management and uphold compliance standards. This position offers an exciting opportunity to contribute to the financial health of our organization through diligent account analysis and effective debt collection strategies.
Duties
- Manage and oversee collections accounts, ensuring accurate tracking and follow-up on overdue payments
- Contact clients via phone, email, or written correspondence to negotiate payment arrangements and resolve outstanding debts
- Analyze accounts receivable data using Excel and other financial software to identify delinquent accounts and prioritize collection efforts
- Maintain detailed records of all client communications, payment agreements, and account statuses in compliance with confidentiality policies
- Ensure adherence to consumer protection laws and financial regulations during all collection activities
- Collaborate with accounts payable and accounting teams to reconcile discrepancies and process payments efficiently
- Conduct account analysis to identify trends, potential risks, and opportunities for process improvements in revenue cycle management
Requirements
- Proven experience in medical collections, accounts receivable management, or related finance roles with a focus on debt collection negotiation
- Strong understanding of consumer protection laws, financial regulatory compliance, and industry-specific regulations governing collections
- Excellent phone etiquette with the ability to handle sensitive conversations professionally and confidently
- Proficiency in Microsoft Office Suite, especially Excel for data analysis and reporting; familiarity with accounting software and financial software is preferred
- Solid knowledge of accounting concepts such as debits & credits, CPT coding (if applicable), and revenue cycle management processes
- Exceptional negotiation skills combined with effective client communication techniques to secure payment agreements while maintaining customer satisfaction
- Ability to handle confidential information discreetly and adhere strictly to compliance standards
- Strong math skills for account analysis, typing accuracy for documentation, and understanding of financial concepts related to accounts receivable and payable
Join us as a Collections Administrator where your expertise will directly impact our organization’s financial stability. Bring your energy, professionalism, and passion for finance to a role that values integrity, compliance, and exceptional customer service.
Pay: $52,229.37 - $62,899.89 per year
Work Location: In person