About Helion
Helion is the nation’s largest Managed IT, cybersecurity, compliance, and technology enablement provider dedicated exclusively to the automotive and heavy truck dealership industry. For nearly 30 years, we’ve helped dealerships leverage technology to improve operations, strengthen cybersecurity, ensure regulatory compliance, enable AI adoption, and maximize the value of their technology investments.
Today, Helion supports more than 2,000 dealerships and over 35,000 dealership employees across the United States. As we enter our next phase of growth, we’re looking for an exceptional marketing leader to help expand our market presence, accelerate demand generation, and strengthen our position as the technology leader in the dealership industry.
Helion is actively recruiting for a new Team Member on our Account Management team, as a Client Technology Manager. The Client Technology Manager is responsible for developing and maintaining a trusting, responsive customer relationship that results in successful technology planning and overall customer satisfaction. They oversee the complete resolution on escalated technical issues, and solicit feedback through regular client visits. The Client Technology Manager also ensures the client’s network, desktop, security, and voice communications remain “state of the art” and fully capable of supporting their business.
Additional Responsibilities:
- Builds relationships, fosters collaboration and works as an effective business partner across Helion.
- Builds and sustains effective working relationships with client contacts in assigned portfolio.
- Presents our Decisive Competitive Edge to ensure client retention.
- Communicates contract decisions to Sales and Leadership teams.
- Serves as liaison to customers for all Helion interdepartmental interactions regarding customer’s technology projects and service issues.
- Contacts existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Selects the correct products or assist customers in making production selections, based on customers’ needs, product specifications, and applicable regulations.
- Emphasizes product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations.
- Coordinates the quoting process for purchased equipment, acquire necessary approvals and ensure smooth transition of upgrades to Project Management for configuration/deployment.
- Collaborates with Project and Technical teams to implement additional products and services.
- Fosters relationships with 3rd party vendors to enhance the client experience by presenting them with their best proposal options.
- Conducts feature/product training on new technology and device.
Knowledge, Skills and Abilities:
- Technical
- Computers and Electronic Hardware
- Cisco and Dell Products
- Warranty Information
- Computer Software
- Microsoft Office
- Excel proficiency
- Exchange and O365 platforms
- Windows Operating Systems
- Ability to lead product training
- Critical Thinking
- Ability to assess data, identify trends, and provide recommendations and solutions
- Change Management
- Embraces change and actively supports through words and actions
- Maintains stable performance and interpersonal relationships when under pressure; presents a positive disposition and productively uses time and energy under stress
Education and Experience:
- Bachelor’s Degree
- 5-10 years’ experience in Account Management
- Experience managing portfolio of 10+ clients, ranging from 100-2,000 users
- Technology Advisory/IT Sales Experience highly preferred
Job Type: Full-time
Pay: $80,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Portfolio management for an MSP: 5 years (Required)
Work Location: Hybrid remote in Baltimore, MD 21224