Job Summary
We are seeking a customer-focused and proactive Customer Service Associate to manage customer interactions, provide timely support, coordinate with internal teams, and ensure a smooth and professional service experience.
Key Responsibilities
- Handle customer enquiries, requests, and service-related concerns professionally.
- Provide accurate and timely updates regarding shipments, schedules, documentation, and delivery status.
- Coordinate with operations and logistics teams to ensure efficient service delivery.
- Maintain accurate customer records, communication details, and service documentation.
- Follow up on pending requests and ensure timely resolution of customer concerns.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, Management, or a related field.
- Good verbal and written communication skills, particularly in English.
- Basic knowledge of shipping and logistics processes is preferred.
- Proficiency in MS Office and basic computer applications.
- Relevant training or certification in Customer Service or Logistics is an added advantage.
Requirements
- Minimum 1 year of experience in customer service, shipping, logistics, or a related field.
- Strong customer handling and interpersonal skills.
- Excellent coordination, follow-up, and problem-solving abilities.
- Professional, organised, and service-oriented approach.
- Ability to work effectively in a fast-paced and team-oriented environment.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
Work Location: In person