Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.
The Go-to-Market (GTM) team plays a pivotal role in supporting the development and control environment for digital products across Amex Digital Labs. They lead go-to-market implementation and product operations by working closely with the Product Development and Product Partnerships teams within Digital Labs and operate as a critical advocate across cross-functional stakeholders for customer experience and risk mitigation by driving uplifts to our governance processes.
The successful Director candidate will lead a high-performance team focused on Amex’s journey through the Web3 space, expertly balancing net-new control design while driving speed to market across stablecoin and blockchain use-cases. The candidate will collaborate extensively with the Digital Labs Product and Product Partnerships team, as well as a broad range of internal stakeholders including Strategic Partnerships, Enterprise Strategy, Merchant, Network, and more. In addition to Web3 product launches and pilots, the candidate will work with key stakeholders across the enterprise to bolster existing frameworks and processes (ex. AEMP10 & 54) to accurately manage and evaluate Web3-specific risks.
- Exceptional interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
- Experienced and inspiring people leader passionate about developing talent with a proven track record to lead people across varying skills and tenure
- Ability to drive results against timelines, prioritize, and execute flawlessly
- Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
- Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.
- Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
- Excellent relationship-building with partners and across internal stakeholders
- Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences
- Prior experience in articulating product functionality and demonstrating technical acumen a plus
- Experience with Amex Enterprise Risk Policy implementation a plus
- Bachelor's Degree required, MBA or PMO certification a plus
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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