Responsibilities
- Communicate with customers via phone, WhatsApp, email, and relevant social media.
- Respond to enquiries regarding services, pricing, packages, promotions, appointments, and availability.
- Handle customer feedback and concerns professionally and ensure a positive customer experience.
- Work with internal departments to meet customer's needs.
- Respond to customers through social media, hotline on enquiries, complaints.
- To perform any other task assigned by management as and when required.
Qualifications:
- Minimum SPM qualification, 1–2 years of relevant working experience is preferred.
- Fresh graduates are encouraged to apply.
- Good command of English and Bahasa Malaysia, both written and spoken.
- Good computer skills with strong attention to detail and accuracy.
- Pleasant personality with a clear and professional telephone manner.
- Customer-oriented, friendly, confident, and well-presented.
- Positive, professional, and able to communicate effectively with customers.
- Comfortable with sales, upselling, and achieving individual and company targets.
- Able to work in a fast-paced environment, manage multiple tasks, and work independently with minimal supervision.
- Previous experience in customer service, beauty, wellness, retail, or a similar industry will be an added advantage.
- Candidates who are able to start immediately will be an added advantage.
Job Types: Full-time, Permanent
Pay: RM2,200.00 - RM2,500.00 per month
Benefits:
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Work Location: In person