Company: Straumann Group Taiwan
Department: Finance & Operations Department
Position: Sr.Customer Service specialist
Job Summary
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Customer requirements coordination
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Order processing
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Invoicing
Job Description
Daily
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To create& renew customer’s master data in SAP.
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To receive orders from the sales team and customers and process orders in SAP.
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Coordinate logistics of issuance/returns of materials for/from customers
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To issue invoices and GUI (duplicate & triplicate)
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Create and change price condition of customers according to contract in SAP.
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Contact and cooperate with the Sales department, logistics department, and headquarters to process and complete orders.
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Complete debit & credit note in system & paperwork.
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Document filing.
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Digital license management
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Manage incoming calls. (Responding promptly to customer inquiries.)
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Sales reports support.
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Provide a reference invoice for bidding.
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Assist in executing departmental & organizational plans, policies and projects.
Monthly
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Monthly GUI Reconciliation
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MTD YTD Sales ASP Report
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Inspection of order and GUI and Credit Note in month-end closing.
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Qualifications
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5-8 years of experience in customer service is preferred.
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Excellent communication and interpersonal skills
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Familiar in English (listening, speaking, reading, and writing)
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Strong problem-solving and analytical skills
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Ability to manage multiple projects and customers simultaneously.
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Self-motivated and proactive with a strong sense of ownership